🥤 Product Information
Q: Are your products authentic? A: Absolutely. We source our ingredients from the world’s top producers, including China and Taiwan—the birthplace of bubble tea—to ensure you get that genuine shop-quality taste.
Q: Do you offer vegan or dairy-free options? A: Yes! Many of our powders (like the Hokkaido Milk Tea) and all of our Popping Bobas and Fruit Syrups are vegan-friendly. Please check the individual product descriptions for specific dietary certifications.
Q: How should I store my toppings and powders? A:
- Powders: Keep in a cool, dry place. Once opened, transfer to an airtight container.
- Tapioca Pearls: Uncooked pearls should be kept airtight. Once cooked, pearls should be kept at room temperature in syrup and consumed within 4 hours. Do not refrigerate cooked pearls.
- Popping Boba/Jelly: Store in the fridge once opened and consume within 2 weeks.
🚚 Shipping & Delivery
Q: How much does shipping cost? A: We offer weight-based pricing for Mainland UK:
- Up to 3kg: £4.50
- Up to 15kg: £5.50
- Up to 25kg: £6.95
Q: How long will my order take to arrive? A: Our Economy Delivery usually takes 3–5 working days.
Q: Can I track my order? A: Yes. If your order is shipped via FedEx or Yodel, you will receive a tracking number via email as soon as your parcel leaves our warehouse. (Small orders sent via Royal Mail may not have full tracking).
💰 Orders & Payments
Q: What payment methods do you accept? A: We accept all major credit/debit cards, PayPal, Apple Pay, and Google Pay.
Q: Can I change or cancel my order? A: We process orders quickly to get them to you on time. If you need to change your order, please contact us at [Insert Email] within 1 hour of placing it. Once an order is dispatched, we cannot make changes.
Q: Do you offer wholesale pricing for shops? A: Yes, we love supporting cafés and businesses! Please contact our trade team at [Insert Email] for bulk pricing and pallet delivery options.
🔄 Returns & Refunds
Q: My item arrived damaged. What should I do? A: We’re so sorry! Please take photos of the damaged item and the packaging, then email them to us within 48 hours of delivery. We will arrange a replacement or refund immediately.
Q: Can I return an opened bag of powder if I don’t like the flavor? A: Due to food safety and hygiene regulations, we cannot accept returns on food or drink items that have been opened or had their security seal broken.
🧪 Brewing Tips
Q: I’m new to making bubble tea. Do you have recipes? A: We include basic mixing ratios on most of our product pages. For a standard 500ml drink, we generally recommend 30g–45g of powder dissolved in hot tea before adding ice and toppings.