Refund & Returns

Refund & Returns Policy

Last Updated: February 2026

At Leemart, we want you to be 100% satisfied with your bubble tea supplies. If something isn’t right, we’re here to help. Please read our policy below regarding returns, refunds, and damaged items.

1. “Change of Mind” Returns

Under the UK Consumer Contracts Regulations, you have the right to cancel your order within 14 days of receiving your goods.

  • Eligibility: To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it. It must also be in the original packaging with all seals intact.
  • Exclusions: Due to health and hygiene reasons, we cannot accept “change of mind” returns for any perishable food or beverage items (such as tapioca pearls, powders, syrups, or popping boba) if the original security seal has been broken.
  • Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

2. Damaged or Faulty Items

We take great care in packing your orders, but we know accidents can happen during transit.

  • Reporting Period: Please inspect your order upon reception. You must notify us of any damages, defects, or incorrect items within 48 hours of delivery.
  • Evidence Required: To process a claim, please email us at [Insert Email] with:
    1. Your Order Number.
    2. Clear photos of the damaged product.
    3. Photos of the internal and external packaging (including the shipping label).
  • Resolution: Once verified, we will either send a replacement at no extra cost to you or issue a full refund to your original payment method.

3. Non-Returnable Items

Certain types of items cannot be returned:

  • Perishable Goods: Any food or drink items once opened.
  • Sale/Clearance Items: Items purchased from our “Clearance” or “Short-Dated” sections are final sale and cannot be returned unless they arrive damaged or faulty.
  • Gift Cards: Non-refundable.

4. How to Start a Return

  1. Contact Us: Email [Insert Email] with your order number and the reason for the return.
  2. Approval: If your return is accepted, we will send you instructions on how and where to send your package.
  3. Shipping: We recommend using a tracked shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approval: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 working days.
  • Late Refunds: If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted.